A: Thank you for your interest in Yubby’s Boutoque! Unfortunately, if you see an item on our social media but you do not see it available on our website, the item is no longer available. We understand how frustrating this can be, but we are always looking to restock our most requested pieces or replace them with a similar style.

A: All styles ship within 1-2 business days unless another ship date is specified within the style’s title and/or description. If you do NOT see a later date referenced, your order will ship immediately!

A: We will ship your entire order together as we do not partially fulfill any orders. The order will ship on, or before, the date specified within the preorder style’s title and description. If you ordered multiple preorder styles that have multiple shipping dates, the order will ship at the later specified preorder shipment date.

Please note that preorder dates are estimated shipping dates and all preorders will ship within approximately 7-21 days business days of the preorder estimated shipping date. All preordered items are made to order, internationally. Additional delays could arise due to import and customs international traffic. Following COVID-19, a delay in Customs has affected international trade. If an unexpected delay arises, we will communicate this to customers immediately. Yubby’s Boutique is not responsible for delays due to customs.
We will not cancel or refund preorders as the product has been already produced. If the international shipping delays that may occur, interfere with an upcoming event or deadline you are wishing to meet, you are welcomed to exchange for a different item in stock that’s ready for immediate shipment or request a store credit.
Also, please be aware, that if you purchase preordered styles and in stock styles within the same order, the full order will ship out together. If you would like to receive the in stock styles in advance, we advise you to order separately. This will allow you to cover all shipping fees and for in stock items to ship right away. 

A: We ship worldwide! Please choose a shipping option at checkout. You will see all the options that are available within your country. 

All domestic orders ship via USPS. All international orders ship via DHL.
Shipping rates vary based on package sizing. Rates are calculated automatically at checkout.
A. USPS Priority Mail (2-3 business days)
B. USPS Parcel Select Ground (5-8 business days)
C. DHL International Express (2-7 business days)
Shipping & Processing
Please allow 1-2 business days for processing. Business days do not include weekends or holidays. These times may be extended during holidays, launches, limited edition releases and promotions. Following processing, your order will ship using the delivery option the Customer has chosen at checkout. You will be notified via email with tracking information included. Please note that if you have ordered a preorder item, the item will ship on or prior to, the date specified at checkout. 

Once shipped, delivery time within the United States is 2-8 business days, depending on the delivery option chosen at checkout, and 2-7 business days internationally. We do offer expedited shipping options. Yubby’s Boutique is not responsible for any shipping delays or packages that are reported missing following confirmed delivery via tracking. If your package does go missing and is unable to be tracked as delivered, please contact us at (sales@[email protected]) and we will provide next steps.
Business Hours: Monday- Friday 9am-5pm Est. WE DO NOT SHIP OUTSIDE OF THESE HOURS.

A: Once your order ships, an email will be sent to you containing the tracking information. If no tracking number has been sent, your order has not been shipped just yet. Please allow 1-2 business days for your shipment details to update with USPS or DHL.

A: After you purchase with us, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete. You will see a page that says “Thank you for your order, here is your order number.” Your email may have filtered into your spam folder. If you need us to resend it, please contact us at ([email protected]) and we’ll be happy to assist you.

A: If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Irregular Exposure must be notified within 2 days of delivery. Any damages or wrong items reported after this grace period will be ineligible for return.
IMPORTANT: Please also send photos of the damages/wrong order to this email address ([email protected]) . We do require photos of the original packaging to confirm if the style(s)were damaged in transit. Without this, we can not approve a damage request!

A: You are our priority! Please contact us and we’ll be happy to assist you.

A: We understand that changes happen however, all orders are final sale and we do not offer refunds. For further support or questions, please contact Customer Support at ([email protected]).

A: To receive a promotional discount, all Customers are responsible for entering the promotional code at checkout. No refunds or credits will be applied if a code is not applied at the time of checkout. No exceptions can be made. We thank you for understanding! 🙂 

A: WE DO NOT DO REFUNDS OR EXCHANGES. WE WILL GLADLY ISSUE YOU STORE CREDIT IN THE FORM OF AN E-GIFT CARD TO THE EMAIL ADDRESS ON FILE. STORE CREDIT CAN BE USED IMMEDIATELY AND EXPIRES 1 CALENDAR